Payment, Cancellation and Refund Policy

At Gour Software & Services Pvt Ltd, we are committed to ensuring a smooth and transparent payment experience for all users of Jourlix. This policy outlines the terms and conditions related to payments, cancellations, and refunds for services provided through the Jourlix platform.

1. Terms & Conditions
  • This policy applies to all users who subscribe to Jourlix and make payments through our platform.
  • Payments are processedsecurely through a third-party Payment Gateway (PG), ensuring confidentiality and security.
  • Users must provide accurate billingand contact information to avoid any service disruptions.
  • The use of Jourlix is subject to compliance with our Terms of Service andPrivacy Policy.
2. Purpose of Payment Gateway (PG)
  • The Payment Gateway is used to facilitate seamless transactions for Jourlix subscriptions and services.
  • All transactions are processed in accordance with applicable financial regulations and security standards.
  • Jourlix does not store any payment-related information; payments are handled securely by our payment partners.
3. Limitation of Liabilities
  • Gour Software & Services Pvt Ltd shall not be liable for any unauthorized transactions, banking errors, or technical failures related to the payment gateway.
  • We are not responsible for delays or failures in transaction processing caused by external factors such as network issues or third-party payment provider disruptions.
  • Users are responsible for verifying their payment details before completing a transaction.
4. Communication with Customers
Users can reach out to our support team via the following channels:
  • Email: info@jourlix.com
  • Phone: +917489956343
5. Cancellation & Refund Policy
  • Users may cancel their Jourlix subscription at any time through the app settings or by contacting customer support.
  • First-time subscribers are eligible for a full refund if they cancel within 15 days of their initial purchase.
  • Refunds will be processed within 7-14 business days after cancellation approval.
  • Any transaction fees incurred by the payment gateway will be deducted from the refund amount.
  • If a subscription includes a minimum commitment period, cancellation before the end of the term may result in an early termination fee.
6. Applicable Laws & Dispute Resolution
  • This policy is governed by the laws of India.
  • Any disputes arising from payment transactions shall be resolved through arbitration in [City, India], in accordance with the Arbitration and Conciliation Act, 1996.
  • Users agree to resolve any disputes through internal grievance mechanisms before seeking external legal remedies.

Gour Software & Services Pvt. Ltd. reserves the right to modify this policy at any time. Any updates will be communicated to users through the Jourlix website or via email.